Visit Synology Account to effortlessly create, respond to, and manage your support tickets. Take Control of Synology Services. Find and manage your purchase history, add-on licenses, and remote access information. An Extra Layer of Security. Find helpful customer reviews and review ratings for Synology Disk Station. Most of the Synology NAS units are configured primarily as FTP destinations. A plain vanilla install of the DSM 5.0-4528 (as of today at update 1) offers support for. The packages extend the DS415+'s capabilities to include antivirus, Asterisk.
Port 25 is the default port used for email communication across the Internet using SMTP protocol. Want to run your own mail server in your house or office but can’t because your ISP blocks port 25? Many Internet Service Providers block connections on port 25 to prevent spammers from sending out emails from their network, but this tends to harm the innocent that have a genuine need to host their personal or work email server. Our inbound SMTP relay service can solve the problem of ISP blocking inbound port 25. It allows you to run your email server on non-standard SMTP port such as port 26, 2525 etc. Your domain name will use our email servers as MX records and our email servers will receive emails for it, and then forward them to your email server on the non-standard port.
Our allows you to use our email server to relay outbound emails. You will be provided a set of credentials that allows you to connect to our relay server to send emails for your domain name. With the Synology MailPus Server package, your Synology NAS can become a mail system that supports SMTP, POP3, and IMAP. User accounts and email messages can be managed and archived on your Synology NAS. This tutorial shows how to set up your own domain name for inbound and outbound SMTP relay on Synology MailPlus.
Install MailPlus on Synology NAS Go to Package Center to search and install MailPlus Server. Launch MailPlus Server, and choose Create a new mail system assuming that you are setting up a new mail system, and click Next to continue the setup. Enter the values below for the fields on the next page: Account type: indicates which user account types id allowed to use the services provided by MailPlus Server.
Choose Local users. Network Interface: specifies which LAN is used for MailPlus Server. Mail System Hostname: your domain name. The hostname will be part of your email address (the portion after the @ sign).
For example, if 'yourdomain.com' is entered here, then the email addresses will be like '[email protected]'. Volume: defines where MailPlus Server and its data will be stored. SMTP settings on the MailPlus server By default, the SMTP protocol runs at port number 25.
We assume that the ISP blocks port 25, so we will run MailPlus server on port 2525. Open manager interface, navigate to SMTP - General tab and set up the server as shown in the image below. The Domain name field is your registered domain name. If your ISP does not block inbound port 25, you can leave the Port field as 25. Otherwise, use port 2525 or any other alternative port such as port 26. Set up SMTP relay Assuming that your ISP blocks outbound port 25 and you cannot send out emails, you can sign up for our service.
You will be provided a set of username and password to log onto our SMTP relay server relay.dynu.com. Then let's set up SMTP relay on MailPlus server. As shown in the above image, there is a button SMTP Relay at the bottom of the General tab of SMTP settings.
The SMTP relay may also be located in the Delivery tab of SMTP settings if you have a different version of MailPlus server. If you use our SMTP outbound relay service, we recommend that you refer to to set up the appropriate SPF record and DKIM signature as well. Port forwarding Port forwarding is necessary if the server is running behind a router. We need to open port 2525 on the router so that traffic is forwarded to MailPlus server. Assume that the server running MailPlus server runs on LAN IP 192.168.0.10. If your ISP does not block inbound port 25, you need to do port forwarding for port 25.
To be able to receive emails on port 2525, you need to sign up for our service. DNS Records There are 2 types of DNS records you need to set up so that you can receive and send emails for your domain name. The first one is an A record that points your mail server name mail.yourdomain.com to your server's IP address. This is also the hostname you can provide as ETRN host if you are using our email store/forward service.
The ETRN port is the port on which you set the SMTP protocol to run. In our case, it is port 2525.
The second one is MX records for your domain name. MX records define what hostnames are responsible for receiving emails for your domain. If you use our email/store forward service, the MX records will point to our mail servers: store1.dynu.com with priority 10 and store2.dynu.com with priority 20. If your ISP does not block port 25, then the MX record would point to your own mail server, mail.yourdomain.com. The configurations above are for reference only.
You may need to adjust the settings based on your situation. If you have any question regarding the setup, you can open a support ticket with us. For more information on how to set up Synology server and Synology Mail client, you can refer to site.
Today, we are going to know how to install and run osTicket, an open source (commercial version also available) Ticket management tool in Ubuntu 14.04 server edition. Lots of companies doing service level business. They need to give a proper service/support to client. They should give proper support to customer. How to do that?
They need to maintain customer support ticket system/help desk support. In this article, I’m going to explain how to install and configure FREE self hosted opensource support portal/help desk software osTicket. What is osTicket? OsTicket is a widely-used and trusted open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform. OsTicket Features.
Custom Fields – Customize the data collected from users when submitting a ticket to help get straight to the issue;. Rich Text or HTML – Rich text or HTML email, is supported and allows for rich text markup in staff replies and internal notes posted to the ticket thread;.
Help Topics – Configurable help topics for web tickets. Route inquiries without exposing internal departments or priorities;. Agent Collision Avoidance – Ticket locking mechanism to allow staff to lock tickets during response and avoid conflicting or dual responses;. Assign and Transfer – Transfer tickets between departments to make sure it’s being handled by the correct staff. Assign tickets to a staff or to a team;. Auto-Responder – Configurable automatic reply sent out when a new ticket is opened or a message is received;.
Internal Notes – Add internal notes to tickets for staff. Activity logs let you see events or actions that have been taken, when they took place, and by whom;. Service Level Agreements – SLA Plans allow you to track tickets and due dates without the hassle;. Customer Portal – All support requests and responses are archived online.
User can login using email and ticket ID. No user account or registration required to submit a ticket;. Dashboard Reports – Get system overview and basic historical statistics on tickets count and status per department, staff and help topics. Install OSTicket On Ubuntu 14.04 Since it is a web based tool, the following prerequisites needs to be installed. Apache;. MySQL;.
PHP. First of all, update all packages using command: sudo apt-get update && sudo apt-get upgrade Install all the required prerequisites, including some PHP extensions using command: sudo apt-get -y install apache2 mysql-server mysql-client php5 php5-mysql php5-imap php5-gd php5enmod imap. During installation, you’ll be asked to enter the MySQL root user password. Re-enter the password. Configuring MySQL for osTicket Now, log in to the MySQL console and create a database for the osTicket. Mysql -u root -p This will prompt you for a password, so enter your MySQL root password and hit Enter. Then, Create the database for osTicket and assign proper permission.
Mysql create database osticketdb; Query OK, 1 row affected (0.01 sec) mysql CREATE USER 'osticketuser'@'localhost' IDENTIFIED BY 'ubuntu'; Query OK, 0 rows affected (0.00 sec) mysql GRANT ALL ON osticketdb. TO 'osticketuser'@'localhost'; Query OK, 0 rows affected (0.00 sec) mysql flush privileges; Query OK, 0 rows affected (0.00 sec) mysql exit Bye Downloading osTicket installation script Go to the Apache root directory: cd /var/www/ Download osTicket latest version from.
Sudo wget Create a directory called ‘osticket’ and extract the zip in it. Sudo mkdir osticket sudo unzip osTicket-v1.9.8.1.zip -d osticket Change html/osticket folder permissions: chown -R www-data:www-data /var/www/osticket/ Finally, restart the Apache service. Sudo service apache2 restart Step 6. Accessing osTicket.
And See the Installation wizard has been started. Open your favorite browser and navigate to or osTicket installer requires ability to write to the configuration file. To do that, copy file ost-sampleconfig.php and rename to ost-config.php: sudo cd /var/www/osticket sudo cp include/ost-sampleconfig.phpinclude/ost-config.php Now change permission: As I mentioned above, configuration file is not writable. So change the file permission from 0644 to 0666 then hit Done, Continue button. Sudo cd /var/www/tickets sudo chmod 0664 include/ost-config.php Fill required details. Wait for few seconds. Installation under processing.
Now, you have successfully installed osTicket. You have successfully installed osTicket. Now Open Support center home page. Open your favorite browser and navigate to or Here is how my osTicket support center looks. Open Admin/Staff login URL Thanks for using this tutorial for installing osTicket (Open source ticketing tool) on Ubuntu 14.04 system. For additional help or useful information, we recommend you to check the official osTicket web site.